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Technical Support

What steps do I follow in case of a problem?

Our technical support team is here to help you resolve your computer problems. We will guide you through the resolution of these issues, whether it's a concern with internet connectivity, software, or computer hardware.

Team IT
Étape 01

I contact Team IT

You can contact us by phone, email, or through the contact form on our website. We will respond to you as soon as possible to help you resolve your issue.

Étape 02

We identify the problem together

We are here to help you identify the problem you are experiencing. To do this, we will ask you a few questions to better understand your situation.

Étape 03

I install the remote assistance software

As part of our technical support, we use a remote control software. You will need to install it on your computer so that we can assist you.

Étape 04

I let the technician take control of my computer

Provided you have given us your consent, the technician will take control of your computer to resolve the issue. You will be able to follow the actions taken in real-time.

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